At Marietta Plastic Surgery, it’s not just the expertise of our surgeons that sets us apart—it’s the unwavering commitment of our entire team. Dr. Michael J. McNeel has long understood that exceptional patient care starts well before and extends far beyond the time spent in the operating room. It’s the warmth, professionalism, and dedication of our staff that help shape a truly positive patient experience. Dr. McNeel shares his experience on this episode of The Doc Lounge Podcast, here.

A Culture Built on Trust and Care
Dr. McNeel believes that a great practice is built on the foundation of a great team. Patients often interact with multiple staff members before and after meeting with their surgeon, and these experiences set the tone for their entire journey. From the first phone call to post-surgical follow-ups, the staff at Marietta Plastic Surgery embody a culture of empathy and professionalism that puts patients at ease.
“Patients come to us with hopes and expectations, and it’s our goal to meet and often exceed those,” says Dr. McNeel. “It’s not just about surgical outcomes; it’s about the entire experience.”
Why Staff Excellence Matters
Staff excellence isn’t just a nice-to-have—it’s an essential part of patient care. Here’s why:
- First Impressions: The first interactions patients have with a practice often come through the front desk staff or consultation coordinators. Their ability to make patients feel welcomed and valued sets the stage for trust.
- Consistent Support: From nurses and surgical techs to administrative staff, each team member plays a vital role in providing consistent and reliable care. This support helps patients feel confident and informed throughout their journey.
- Emotional Connection: The right team understands that surgeries, whether elective or medically necessary, come with emotional weight. Compassionate staff members offer reassurance and support that help alleviate anxieties.

Real Patient Feedback
Many patients have shared that one of the reasons they chose Marietta Plastic Surgery was the kindness and attentiveness of the staff. “The team made me feel comfortable and cared for at every step,” said one patient. “I knew I was in good hands not only because of Dr. McNeel’s expertise but because the entire team made the experience seamless.”
Investing in Excellence
For Dr. McNeel, investing in the staff means more than hiring skilled professionals. It involves ongoing training, team-building activities, and fostering an environment where everyone feels valued. “When our team feels empowered and respected, it shows in how we care for our patients,” Dr. McNeel explains.
A Shared Commitment to Patient Success
The dedication to patient-centric care at Marietta Plastic Surgery isn’t limited to the surgical team—it’s a shared commitment that includes every member of the practice. This holistic approach ensures that patients receive not just outstanding surgical results, but an experience marked by compassion and care from start to finish.
Whether you’re considering your first consultation or returning for follow-up care, you can be confident that you’ll be met by a team whose excellence makes all the difference.
For more insights and to hear Dr. McNeel’s full conversation on this and other topics, watch the complete podcast episode of The Doc Lounge here.